Thank you for shopping with Zoom Buggy. Here is our Return Policy. You must initiate a return request within 14 days of delivery and the return must be postmarked within 30 days of delivery for a 1. repair, 2. replacement or 3. refund in that order (shipping and handling is non-refundable, and buyer is responsible for return shipping cost, unless we made an error).
If a new and unused item is returned opened, we may deduct a 15% restocking fee from your refund. Used items are non-refundable. If an item is returned but is not in its original condition, is damaged or missing parts for reasons not due to our error, we may deduct up to 50% of item’s price from your refund, or we may reject your return.
To initiate a return, please email firstname.lastname@example.org to obtain Return Merchandise Authorization (RMA). Returns Without RMA will not be accepted.
To Return Product:
- Please email email@example.com to obtain an RMA (Return Merchandise Authorization) Number.
- Seal the package securely using the original shipping box, if possible, to prevent damage in transit.
- For your protection, we recommend you use a traceable shipping carrier (e.g. UPS). UPS is our preferred carrier of choice. Be sure to insure your package and retain the receipt.
- Send the package back to the address of our return processing center as provided by our Customer Service Team.